Privacy policy

Last updated: May 7, 2026

This Privacy Policy describes how Monkera (Grisha Craft) (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from monkera.in (the “Site”) or otherwise communicate with us in relation to our services (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” refers to any user of the Services, including customers, website visitors, or any individual whose information we collect in accordance with this policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, you should not use or access the Site or Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations.

We will post the updated Privacy Policy on this page and revise the “Last updated” date accordingly. Continued use of the Site after any updates constitutes acceptance of the revised policy.

2. Information We Collect

We collect personal information about you in the following ways:

2.1 Information You Provide Directly

When you interact with our Site or Services, you may provide us with:

  • Name, phone number, email address, and delivery address

  • Billing and shipping information

  • Order details and purchase history

  • Account credentials (if applicable)

  • Customer support communications and inquiries

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Pages viewed and browsing activity

  • Time spent on the Site

  • Referring URLs and interaction data

We collect this information using cookies, pixels, and similar technologies.

2.3 Information from Third Parties

We may also receive information from third-party service providers, including:

  • Shopify (our e-commerce platform provider)

  • Payment processors used to complete transactions

  • Shipping and logistics partners

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Service Delivery

  • To process and fulfill your orders

  • To arrange shipping and delivery

  • To manage returns, refunds, and exchanges

  • To maintain customer accounts

3.2 Communication

  • To send order confirmations and updates

  • To respond to customer service requests

  • To communicate important service-related information

3.3 Marketing and Promotions

We may use your information to send promotional messages, offers, or updates about our products. You may opt out of marketing communications at any time.

3.4 Security and Fraud Prevention

We use your information to:

  • Detect and prevent fraudulent activity

  • Ensure secure transactions

  • Protect our website, customers, and business operations

3.5 Site Improvement

We use analytics and usage data to:

  • Improve website performance

  • Understand user behavior

  • Enhance product offerings and customer experience

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site. Cookies help us:

  • Remember user preferences

  • Enable core website functionality

  • Analyze traffic and usage patterns

You may choose to disable cookies through your browser settings; however, certain features of the Site may not function properly as a result. For Shopify-related cookies, please refer to Shopify’s official cookie documentation.

5. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary for business operations, including:

  • Shopify and other platform providers

  • Payment processors

  • Shipping and logistics partners

  • Customer support and analytics providers

  • Legal or regulatory authorities, if required by law

All third parties are required to handle your information securely and in accordance with applicable laws.

6. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

  • Access to your personal data

  • Correction of inaccurate information

  • Request deletion of your data

  • Withdrawal of consent for marketing communications

  • Request restriction of processing

To exercise any of these rights, you may contact us using the details provided below.

11. International Shipping and Data

Monkera currently operates and ships only within India. We do not offer international shipping at this time.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Monkera (Grisha Craft)

14, Kurshiwala Chawl

Makrani Pada, Rani Sati Marg

Malad East, Mumbai – 400097

Maharashtra, India

Email: monkera.work@gmail.com

Phone: 9136314961

Website: monkera.in