Refund policy

Last updated: May 7, 2026

Thank you for shopping with Monkera (Grisha Craft). This Return & Refund Policy explains how we handle cancellations, returns, and refunds for orders placed on monkera.in. By placing an order with us, you agree to the terms below.

1. Order Cancellation

You may cancel your order within 24 hours of placing it.

To request a cancellation, please contact us at:

  • Email: monkera.work@gmail.com

  • Phone: 9136314961

Once your cancellation request is approved, your order will be cancelled and any eligible refund will be processed.

2. General Return Policy

We prioritize customer satisfaction and address genuine concerns where applicable. Returns and refunds are applicable only in the cases mentioned below.

3. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

To help us verify the issue, we may require:

  • An unboxing video showing the package being opened

  • Photos of the product and packaging

Once verified, we will arrange a replacement or refund as applicable.

4. Refund Processing Time

Approved refunds are typically processed within 5–7 business days depending on your payment method and bank processing times.

5. Conditions for Approval

Refunds or replacements will not be issued in cases of:

  • Incorrect address provided by the customer

  • Delay caused by courier partners

  • Personal preference outside eligible taste refund conditions (if not applicable to product)

  • Missing unboxing evidence for damaged/wrong product claims

6. Contact Us

For any return or refund requests:

Monkera (Grisha Craft)

14, Kurshiwala Chawl, Makrani Pada

Rani Sati Marg, Malad East

Mumbai – 400097, India

  • Email: monkera.work@gmail.com

  • Phone / WhatsApp: 9136314961

  • Website: monkera.in